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Authors:
Jhen-Shien Lee
Wan-Hsuan Yen
Chin-Cheh Yu
Keywords: electronic performance support system (EPSS); performance support (PS); performance centered design (PCD); resource-based view (RBV); critical success factor (CSF).
Abstract:
Intensive competition has driven enterprise to look for more effective methods to increase performance. The Electronic Performance Support System (EPSS) has been proposed to provide instant performance whenever and wherever needed. However, due to its difference to traditional e-learning mindset, the adoption and design of EPSS is still at the early stage. This research aims to find the critical success factors of EPSS adoption through Resource-Based View (RBV). Six companies that adopted EPSS were interviewed and the success factors were identified. The results show that organizational needs, knowledge management and renewal, training materials and top management support are among the most cited factors for success. Finally, specific recommendations for companies in different adoption phases are given for better success rate.
Pages: 1 to 9
Copyright: Copyright (c) IARIA, 2017
Publication date: April 23, 2017
Published in: conference
ISSN: 2308-4448
ISBN: 978-1-61208-548-7
Location: Venice, Italy
Dates: from April 23, 2017 to April 27, 2017