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Socio-Technical Study of Teleworking: From the Analysis of Employees’ Uses to the Design of a Virtualized and Unified Platform

Authors:
Valérie Fernandez
Laurie Marrauld

Keywords: teleworking; ICT; management; socialization; competences

Abstract:
In this working paper, we present the¬ project "WITE 2.0". This project is at the crossroads of various issues related to mobility (mobility turn) and use of ¬Information and Communication Technologies. Wite 2.0 is a part of the designing process of a collaborative communication tool: “a virtualized and unified platform”. We define scenarios of teleworking practices, “equipped” by ICTs, and use these scenarios to better specify the platform. The project started at the end of 2010 for a period of 18 months. The analysis is based on several complementary methodologies: a qualitative study (47 semi-structured interviews), a quantitative survey (553 respondents), and an experimentation of the platform. In this paper, we present the main results of the interview survey through the following themes: remote management, skills, articulation of private and professional spheres, and the maturity of technologies. We also describe how these elements help to understand the workers’ practices evolutions.

Pages: 101 to 104

Copyright: Copyright (c) IARIA, 2012

Publication date: October 21, 2012

Published in: conference

ISSN: 2308-3468

ISBN: 978-1-61208-229-5

Location: Venice, Italy

Dates: from October 21, 2012 to October 26, 2012