Home // PESARO 2020, The Tenth International Conference on Performance, Safety and Robustness in Complex Systems and Applications // View article
Authors:
Yoshiki Kurokawa
Yuichiro Aoki
Yuki Kondo
Yaoko Nakagawa
Keywords: FPGA; OpenCL; Syntactic parser
Abstract:
To improve customer satisfaction is necessary to provide services that enable real-time responses to complaints for call-center operations. It is more imporant that the real-time parsing of complaint documents. Using the Open Source Software (OSS) syntactic parser SyntaxNet as a vehicle, a high-speed method using FPGA and OpenCL to achieve throughput of 700 words/s (required for real-time processing) is proposed. According to the results of the SyntaxNet analysis, matrix size (which changes dynamically according to the progress of the analysis) was found to be a performance determining factor. The proposed method was evaluated using public data, and the evaluation results confirmed throughput of 661 words/s, which almost met the requirement. As a result, the prospect of realization of a real-time complaint document analysis service for call centers was obtained.
Pages: 1 to 6
Copyright: Copyright (c) IARIA, 2020
Publication date: February 23, 2020
Published in: conference
ISSN: 2308-3700
ISBN: 978-1-61208-773-3
Location: Lisbon, Portugal
Dates: from February 23, 2020 to February 27, 2020