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Adopting an ISMS Based Model for Better ITSM in Financial Institutions

Authors:
Zidiegha Seiyaboh
Mohammed Bahja

Keywords: Information Security Management System; Information Technology Service Management; ISO Standards; IT services; Service Operation.

Abstract:
In recent times, the day-to-day business operations in financial institutions have shown dependence on information systems and Information Technology (IT). IT service management systems have helped in managing the complexity of IT service delivery for delivering financial institutions’ critical business. IT service management systems have become fully integrated into IT organizational arrangements as a micro part of financial institutions. However, the emergence and ever-increasing information security challenges have become a source of worry not only for financial institutions, but all other organizations. Despite this, limited attention has been given to the improvement of IT service management. The purpose of this research-in-progress is to investigate Information Security Management Systems (ISMS) in terms of their capability of improving Information Technology Service Management (ITSM) in financial institutions using International Organization for Standardization (ISO) 27001 standards as a guideline.

Pages: 134 to 138

Copyright: Copyright (c) IARIA, 2018

Publication date: September 16, 2018

Published in: conference

ISSN: 2162-2116

ISBN: 978-1-61208-661-3

Location: Venice, Italy

Dates: from September 16, 2018 to September 20, 2018