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Integrated e-Services in Public Sector

Authors:
Seppo Sirkemaa

Keywords: e-Services; Internet; development; public sector; e-business

Abstract:
The use of Internet is increasing in all areas. It is still noteworthy that development of electronic services in public sector has not been as rapid as in the area of e-business. From citizens point of view it would be important to allow access to services and public decision making through the Internet. Electronic services have significant potential, but they may also transform structures in public organizations. Here, we look at the development of electronic services in public sector organizations. In the public sector these services are called e-Services when they are made accessible to the users through Internet. The development of e-Services face a number of challenges – it is not an easy to realize the potential of technology. Could experiences from e-business development be used in public sector? The potential benefits are almost identical, however in public sector there are administrative and departmental barriers that need to be crossed in order to create value to the user of electronic services.

Pages: 111 to 115

Copyright: Copyright (c) IARIA, 2010

Publication date: November 21, 2010

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-105-2

Location: Lisbon, Portugal

Dates: from November 21, 2010 to November 26, 2010