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Authors:
Matthias Olzmann
Martin Wynn
Keywords: service providers; outsourcing; IT outsourcing; ITO; switching providers; critical success factors
Abstract:
Although IT outsourcing is a growing industry and a common topic in the literature, there is limited research which critically analyses and assesses the switching of IT outsourcing providers – in particular the factors contributing to success are under-researched. This article explores this growing area of management and consultancy activity by analyzing the existing literature in the field. This allows the identification of critical success factors that are pertinent to the switching of providers and the development of a conceptual framework for further research.
Pages: 38 to 45
Copyright: Copyright (c) IARIA, 2011
Publication date: September 25, 2011
Published in: conference
ISSN: 2308-3549
ISBN: 978-1-61208-152-6
Location: Rome, Italy
Dates: from September 25, 2011 to September 30, 2011