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Design Process for Decision Support Services to Support Multiple Agencies

Authors:
Jari Leppäniemi

Keywords: emergency management; decision support; service design.

Abstract:
In this paper, we describe a design process for developing deployable information services in service oriented emergency management systems that support multiple agencies. These services aim to support decision-making based on situational awareness information. The service design process has been defined to support information needs in all phases of the lifecycle of emergency management. For this reason, we believe that the defined design process is general and thus it should be a useful base practice for similar tasks in many other operational environments. There are no type limits for the defined services; they could be independent services or compositions of other services. First, we give a short description of the stakeholders of the domain and our approach for useful emergency information. After that we describe the overall service defining process and give a supportive checklist for service designers and managers of different agencies.

Pages: 48 to 52

Copyright: Copyright (c) IARIA, 2012

Publication date: July 22, 2012

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-215-8

Location: Nice, France

Dates: from July 22, 2012 to July 27, 2012