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4R of Service Innovation: Research, Requirements, Reliability and Responsibility

Authors:
Anastasiya Yurchyshyna
Abdelaziz Khadraoui
Michel Leonard

Keywords: service; service innovation; requirements; reliability; compliance; corporate social responsibility

Abstract:
This research aims at resolving the challenges arising from the processes of service innovation and evolution. It continues and extends our works concerning different aspects of services innovation and analyzes the “4R” phenomena of service engineering: service research, service requirements, reliability and responsibility in services. By studying the interdependence of these aspects for services development, we investigate the phenomenon of corporate social responsibility and discuss its development through the information kernel of services. In order to integrate the 4R-analysis for service innovation, we propose a framework for innovation in services and illustrate the role of responsibility in the development of its information kernel. Finally, we discuss a usage scenario implementing this approach, which is related to the treatment of authorization requests for building at the canton of Geneva. ‎

Pages: 92 to 97

Copyright: Copyright (c) IARIA, 2012

Publication date: July 22, 2012

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-215-8

Location: Nice, France

Dates: from July 22, 2012 to July 27, 2012