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A New Process Model for Optimizing IT Outsourcing Operations in the German Automotive Industry

Authors:
Christine Brautsch
Martin Wynn

Keywords: IT outsourcing; operations; success factor; service provider; process mode; CSFs

Abstract:
The outsourcing of IT services is a significant business activity for many companies and is a well-established element of services management worldwide. However, the process is neither well defined nor understood in many industries, including the automotive sector, where it is of growing importance. A review of existing literature reveals consideration of specific aspects of outsourcing in isolation, but relatively little material that provides a comprehensive framework for analysis. This paper thus identifies the main stages in IT outsourcing operations in the German automotive industry and seeks to establish the critical success factors that can help ensure quality outcomes. It suggests a clear definition of IT outsourcing and constructs a new conceptual process model, that provides the basis for a range of analytical materials to complement the existing literature, and which will also be of value to practitioners working in this field.

Pages: 65 to 70

Copyright: Copyright (c) IARIA, 2013

Publication date: May 27, 2013

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-270-7

Location: Valencia, Spain

Dates: from May 27, 2013 to June 1, 2013