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A Conceptual Model to Evaluate Decisions for Service Profitability

Authors:
Eng Lieh Ouh
Stan Jarzabek

Keywords: service provider; service profittability; service architecture; service variability; tenant base; service engineering; service provisioning.

Abstract:
Service profitability depends on the cost of engineering a service for a given base of tenants, on service provisioning cost, and on the revenue gained from selling the service to that tenant base. The tenant base depends on the range of service variability, i.e., on Service Provider's ability to vary service requirements to meet tenant expectations. These various factors that have to do with service profitability form a complex web of information that makes it difficult to analyze and see the exact impact of decisions regarding the choice of service architecture or the use of service adaptation techniques. To make this analysis easier for Service Providers, we built a conceptual model that helps Service Providers identity factors affecting service profitability and the interplay among them. Based on that model, Service Providers can answer questions regarding how choices of the service architecture or tenant base affect service profitability.

Pages: 61 to 66

Copyright: Copyright (c) IARIA, 2015

Publication date: March 22, 2015

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-387-2

Location: Nice, France

Dates: from March 22, 2015 to March 27, 2015