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The Methodology of Text Messaging Quality Assessment

Authors:
Janusz Klink
Pawel Bardowski

Keywords: text messaging; SMS; QoS; QoE; quality assessment

Abstract:
Telecommunication services are expected to be of good quality and offered for reasonable price. Operators, competing strongly for the customers, always present their products in the best light, and underline the highest service quality, which is often measured in incomparable circumstances, using different procedures and measurement methods. The paper presents the efforts of European standards institutions, regulators and operators in scope of improving telecommunication services provisioning and quality ensuring. Authors present the main parameters influencing the quality of Short Message Service which represents a wide range of text messaging services. The authors present methodology and the environment for measuring end-to-end delivery time. The measurement scenarios performed in both, the real network and in a laboratory environment are presented. The results of measurements, performed in real networks of four operators in Poland, show that the message delivery time fluctuates during the course of the day and also depends on the operator, but generally the short text service is of good quality and is highly assessed by the users. Authors present also the quality of experience model for text messaging.

Pages: 1 to 7

Copyright: Copyright (c) IARIA, 2016

Publication date: March 20, 2016

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-459-6

Location: Rome, Italy

Dates: from March 20, 2016 to March 24, 2016