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Authors:
Janusz Klink
Keywords: Service quality; QoS; QoE; quality model.
Abstract:
The paper presents the selected issues of service quality modeling. The author presents a classification of the main phenomena connected with quality from both the provider’s and the user’s point of view. It is underlined that service quality will be one of the main issues of next generation networks, like 5G, where the user’s perspective will be of a great importance. The main contribution of the paper is the presentation of the method of building the Quality of Experience (QoE) models, based on two popular services, i.e., messaging and web browsing. The author emphasizes that some existing QoE models based on average values do not reflect users’ expectations and there is a need for building new, more sophisticated models, which take into account more parameters and also their transient behaviors.
Pages: 45 to 49
Copyright: Copyright (c) IARIA, 2018
Publication date: February 18, 2018
Published in: conference
ISSN: 2308-3549
ISBN: 978-1-61208-606-4
Location: Barcelona, Spain
Dates: from February 18, 2018 to February 22, 2018