Home // SERVICE COMPUTATION 2026, The Eighteenth International Conference on Advanced Service Computing // View article

Towards Agentic Orchestration for Business Processes in the Insurance Industry

Authors:
Christin Schulze
Arne Koschel
Andreas Hausotter
Tim van Dorp
Lennart Vermehr
Donika Mirena

Keywords: Business Processes; AI; Agentic Orchestration; BPMN.

Abstract:
The growing complexity of business processes poses a challenge to traditional, deterministic orchestration approaches, especially in highly regulated, event-driven fields like insurance. Although standards such as the Business Process Model and Notation (BPMN) allow for the precise specification and execution of workflows, they often lack the flexibility necessary to handle uncertainty and exceptional situations. This paper examines Agentic Orchestration approaches in insurance business processes using Camunda as a workflow engine. From a practical perspective, we explore how intelligent agents can be incorporated into BPMN processes to facilitate non-deterministic decision-making and adaptive behavior. We implement and evaluate two agentic approaches in realistic insurance scenarios, allowing for a comparative analysis of flexibility, integration effort, and practical applicability. Based on these results, the paper discusses the strengths and limitations of these approaches, as well as the implications and future research directions for Agentic Orchestration in enterprise process management.

Pages: 1 to 5

Copyright: Copyright (c) IARIA, 2026

Publication date: April 19, 2026

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-68558-372-9

Location: Lisbon, Portugal

Dates: from April 19, 2026 to April 23, 2026