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How to Co-Create Internet of Things-enabled Services for Smarter Cities

Authors:
Sauro Vicini
Sara Bellini
Alberto Sanna

Keywords: Living Lab; Internet of Things; Smart City; Service Design; user-driven open-innovation

Abstract:
What is the future of Smart Cities? The San Raffaele Scientific Institute (HSR)’s eServices for Life and Health unit in Milan strives to explore and push the boundaries of the Smart City concept through the ideation and implementation of smart services. Often, these services achieve their highest potential through Internet of Things, which enable the constituents of these services (users, products, environments) to be interconnected. In order to examine the dynamics between users, service touchpoints and Internet of Things, HSR decided to develop a methodology within a Living Lab framework and set up the City of the Future Living Lab. The City of the Future Living Lab is both a virtual and real research environment and community and embodies a Smart City (indeed it contains a university, laboratories, a hospital, offices, shops, a supermarket, post-offices, streets, parks, a light rail train and bus service, numerous ICTs, etc.). It therefore has exposure to all users and consumers of a city. This paper focuses on delivering an overview of the Living Lab methodology and the way it brings together people, environments, ICT and Internet of Things in the creation of e-Services designed by and around the end user. The paper presents the methodology and tools implemented for all the phases of the Living Lab process and presents the case of Living Labs as user-driven open innovation ecosystems for services for future Smarter Cities.

Pages: 55 to 61

Copyright: Copyright (c) IARIA, 2012

Publication date: May 27, 2012

Published in: conference

ISSN: 2308-3727

ISBN: 978-1-61208-225-7

Location: Stuttgart, Germany

Dates: from May 27, 2012 to June 1, 2012