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Collecting Product Usage Data Using a Transparent Logging Component

Authors:
Thorvaldur Gautsson
Jacob Larsson
Miroslaw Staron

Keywords: Logging; usage patterns; features; data analysis.

Abstract:
Continuous software engineering and experiments on released products have become very popular in modern software development. In this paper, we present a software component used to transparently log usage data from products in order to facilitate the use of customer-usage data by software developers. Such a component can aid with software maintenance and life-cycle management, but also provide help in software production and validation. We present a technical solution, the evaluation of its influence on the performance of a sample product, and an initial study on the acceptance of such a technology by regular users. Our results show that the mechanisms available in modern programming languages make it possible to integrate such a component without manual interventions in product code and that users are generally positive towards using this technology for logging the usage of work-related applications. We conclude that this type of technology can provide new possibilities for developers to adjust product planning based on the customer usage data.

Pages: 50 to 55

Copyright: Copyright (c) IARIA, 2016

Publication date: February 21, 2016

Published in: conference

ISSN: 2519-8394

ISBN: 978-1-61208-458-9

Location: Lisbon, Portugal

Dates: from February 21, 2016 to February 25, 2016