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The ICT Measurement System Definition, Components and a Maturity Evaluation Approach

Authors:
Roberto Meli

Keywords: ICT Measurement System; Metrics Program; maturity model

Abstract:
The measurement of ICT (Information & Communication Technologies) processes and related products / services is often experienced, by the organizations which make them for themselves or for the market, as a too expensive activity that slows down the primary production activities. Nevertheless, the "measurement of ICT" can give a strong support to its governance. Rarely measurement is perceived as an opportunity, most often as a threat. Many measurement initiatives, in the past, were not successful in becoming stable frameworks for supporting software processes. A formalized ICT-Measurement System (ICT-MS) can facilitate to position the "seemingly expensive" measurement activities in the context of corporate governance which, at least, makes them more justified, productive and interesting for the management and for the other involved stakeholders. An ICT-MS is a governance tool for both the contractual relations between customers and suppliers and the internal production processes. This paper outlines the rationale for the construction of an ICT-MS; it focuses on the differences between a Measurement System, a Measurement Program and a Measurement Plan; it analyzes the ICT-MS into its constituent parts; it provides useful indications for a custom path of construction of the ICT-MS. At the end, a simple maturity model is sketched to allow assessing the maturity and adequacy of an ICT-MS as a function of specific context variables.

Pages: 56 to 64

Copyright: Copyright (c) IARIA, 2016

Publication date: February 21, 2016

Published in: conference

ISSN: 2519-8394

ISBN: 978-1-61208-458-9

Location: Lisbon, Portugal

Dates: from February 21, 2016 to February 25, 2016