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Restrictions Towards the Adoption of Social Media Platforms by Civil Servants

Authors:
Joshua Ebere Chukwuere
Sikedi Ramawela

Keywords: Civil servant, Social Media, Social Media platforms, SMPs, Social Media network, Web 2.0, Organizations, Developing countries.

Abstract:
Technology is changing continually and the introduction of Web 2.0 has brought about innovations such as Social Media (SM) and other inventions. Social Media brings about continual communication and engagement for the public, including civil servants. It allows civil servants (users) to create profiles, connect to existing profiles and communicate with others. It also allows civil servants (users) to view, comment, like, navigate, as well as share views and ideas with others. However, there are many challenges that hinder civil servants from adopting Social Media Platforms (SMPs) for work and non-work related purposes, especially in developing countries. Academic scholars are widely exploring various challenges confronting individuals and organisations from adopting SMPs, but little is known of the facts that hinder civil servants from adopting SMPs. Therefore, this study seeks to identify possible challenges that hinder civil servants from adopting SMPs, both for work-related and personal activities. The study deployed close-ended questionnaires involving 252 civil servants within selected cities in the North West Province, South Africa. The study found that personal customs and traditions, organizational policy, high cost of data and others cause hindrances for civil servants to adopt SMPs in their daily lives.

Pages: 1 to 8

Copyright: Copyright (c) IARIA, 2019

Publication date: November 24, 2019

Published in: conference

ISSN: 2326-9294

ISBN: 978-1-61208-757-3

Location: Valencia, Spain

Dates: from November 24, 2019 to November 28, 2019