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Applicability of Social Media Elements in Notification Systems in Large Interconnected Organisations

Authors:
Igor Jakovljevic
Christian Gütl
Andreas Wagner

Keywords: Social Media; Notifications; Large Organisations; Hashtags; Microblogs

Abstract:
Access to large amounts of information has resulted in users experiencing the effects of information overload, which is the state where users are presented with a much higher amount of information than they can process at a given time. Information overload is also observed in Social Media Platforms (SMP), which has resulted in the invention of mitigation techniques for information overload. Currently, there are many different approaches to deal with information overload. One popular method to deal with information overload and minimize the time spent by users analyzing large amounts of information is using notification systems. Notifications aim to display the most relevant information at a certain point in time to the user without disturbing the daily workflow of an individual. This work focuses on determining aspects of social media that can be integrated into a notification system. These aspects have the purpose to enhance and aid information retrieval, visualization, and distribution capabilities in a notification system and reduce the effects of information overload. As part of this work, we executed a study with 35 participants and presented different use-cases of Social Media Elements (SME) to evaluate their usability. The preliminary results of the study showed that adding social media elements to notifications increased the credibility and clarity of notifications. The participants reacted positively to notifications that were formatted as social media posts, rating them more trustworthy as compared to traditional notifications. SME had the effect of aiding the participants to better determine the difference between fake and real information.

Pages: 7 to 13

Copyright: Copyright (c) IARIA, 2021

Publication date: October 3, 2021

Published in: conference

ISSN: 2326-9294

ISBN: 978-1-61208-899-0

Location: Barcelona, Spain

Dates: from October 3, 2021 to October 7, 2021