Home // International Journal On Advances in Systems and Measurements, volume 12, numbers 3 and 4, 2019 // View article

ERP Systems in Public Sector Organization : Critical Success Factors in African Developing Countries

Authors:
Marie-Douce Primeau
Marie-Pierre Leroux

Keywords: Enterprise Resource Planning – ERP; public sector organizations; Critical Success Factors – CSF; developing countries.

Abstract:
In the wake of budget restriction and increased pressure for transparency and accountability, more and more public sector organizations have opted to implement enterprise resource planning systems. Public sector organizations of developing countries have also followed this trend, pressured not only by the demands of accountability and efficiency from their own citizens but also from the multilateral and bilateral development agencies that fund a majority of the development projects and programs that they deliver. Enterprise resource planning is also seen as a way to foster organizational transformation, though best practices adoption and process harmonization. Yet, success rate of enterprise resource planning systems implementation, adoption, as well as their perceived results are less then optimal. This paper aims to explore the critical success factors in the implementation of an enterprise resource planning system in the context of public service organization in African developing countries. The results aim to guide practitioners and decision-makers with tools to increase the chances of success of these initiatives.

Pages: 279 to 290

Copyright: Copyright (c) to authors, 2019. Used with permission.

Publication date: December 30, 2019

Published in: journal

ISSN: 1942-261x