Home // International Journal On Advances in Systems and Measurements, volume 7, numbers 1 and 2, 2014 // View article
Authors:
Christian Straube
Wolfgang Hommel
Dieter Kranzlmüller
Keywords: Decision making support, measurements and metrics, integrated IT management, management tools, energy efficiency management, IT service management, service reporting
Abstract:
Most measurement and metrics as they are used in today's IT management are not suitable for profound upper level management decisions. We identify four major gaps between the information that can be measured on a technical level and the information that is needed for management decision making: 1) The currently provided information is not suitable for decision making on higher abstraction levels. 2) Interdependencies between the metrics are not sufficiently considered. 3) There is no support for the derivation of improvement recommendations based on the metrics values. 4) Existing approaches lack the flexibility to incorporate organization-specific requirements. Based on state-of-the-art energy efficiency, performance, and security metrics taken from related work, we present how these gaps affect a complex real-world scenario. Consequently, we argue that an integrated management approach for IT infrastructure metrics is necessary and present the core components of our solution, referred to as the management cockpit. We therefore discuss its four-layered architecture, which deals with measurements and metrics, dependency handling, aggregation logic, and graphical representation as well as its information model backend. Finally, we present an overview of related work and give an outlook to open issues and future work.
Pages: 150 to 167
Copyright: Copyright (c) to authors, 2014. Used with permission.
Publication date: June 30, 2014
Published in: journal
ISSN: 1942-261x