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Intranet 2.0 Based Knowledge Production

Authors:
Doris Riedl
Fritz Betz

Keywords: Intranet 2.0; Collaboration; Knowledge Production; Barriers; Enterprise 2.0

Abstract:
The evolution of static intranets to dynamic web 2.0 based information systems is one way to provide space for the collaborative production of knowledge within an enterprise. Despite the fact that social software is now commonly provided for intra-company usage, this usage is below expectations in many cases. This paper, based on an exploratory case study in an international bank, shows the drawbacks as well as the drivers for the participative generation of knowledge using web 2.0 tools within an intranet. The findings, against the background of recent technology-oriented research, are three groups of possible barriers which are intertwined and therefore influence each other, namely organisational, cultural and technological barriers. Above all, the results of the case study suggest it is less meaningful to discuss if and how social software may or may not change organisations but to interpret the findings in a social science-based framework by taking the work of Boltanski & Chiapello and their understanding of the new forms of work organisation into consideration. This interpretation, while preliminary, suggests that employees using Web 2.0 software for knowledge production struggle with the ambiguity between the demands of these new forms of work and the existing, traditional organisational structures.

Pages: 1 to 6

Copyright: Copyright (c) IARIA, 2012

Publication date: January 30, 2012

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-181-6

Location: Valencia, Spain

Dates: from January 30, 2012 to February 4, 2012