Home // eKNOW 2012, The Fourth International Conference on Information, Process, and Knowledge Management // View article
Authors:
Dirk Malzahn
Keywords: social network; industrial knowledge loss; core competencies; expert knowledge; incentives.
Abstract:
Over the last decades, focusing on core competencies was one of the major management strategies to reduce cost and improve performance. Knowledge loss was accepted to some extent as this knowledge was not seen as crucial for the well-being of the company. What most companies underestimated was the impact of losing application knowledge, defining the specialties of applying non-core competencies on a company specific implementation. As both sides, the company and the supplier, limited their knowledge to their own core competencies, the required interfacing knowledge was completely lost. In this paper we will explain from an industrial perspective why this loss was disregarded for a long time, what the impact of this loss is and how the lost knowledge can be regained using a social network approach. Social networks are already widely used in industry, but mainly limited to marketing and recruiting. By this paper we want to extent the usage to the field of knowledge management. It builds the basis for a project starting in German Chemical Industry in 2012.
Pages: 47 to 52
Copyright: Copyright (c) IARIA, 2012
Publication date: January 30, 2012
Published in: conference
ISSN: 2308-4375
ISBN: 978-1-61208-181-6
Location: Valencia, Spain
Dates: from January 30, 2012 to February 4, 2012