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An Integrated Decision Support System for Selecting Software Systems

Authors:
Tuncay Gürbüz
Sadettin Emre Alptekin
Gülfem Işıklar Alptekin

Keywords: ERP, supplier selection, MCDM, ANP, Choquet Integral.

Abstract:
Enterprise Resource Planning (ERP) product selection can be seen as one of the most critical and difficult decision making stages for an organization. This research explores the application of a hybrid multi-criteria decision making (MCDM) procedure for the evaluation of various ERP alternatives. The proposed evaluation framework integrates three methodologies: Analytic Network Process (ANP), Choquet Integral (CI) and Measuring Attractiveness by a Categorical Based Evaluation Technique (MACBETH). ANP produces the priorities of alternatives with respect to the interdependent evaluation criteria. The conjunctive or disjunctive behaviors between criteria are determined using MACBETH and CI. Numerical application of the proposed methodology is implemented on the decision making problem of a firm that faces with four ERP projects. The final ranking is compared to the one obtained by ignoring the interactions among criteria. The results demonstrate that the ignorance of the interactions may lead to erroneous decisions.

Pages: 64 to 69

Copyright: Copyright (c) IARIA, 2012

Publication date: January 30, 2012

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-181-6

Location: Valencia, Spain

Dates: from January 30, 2012 to February 4, 2012