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A Hybrid Method to Develop a Knowledge Management System

Authors:
Samia Aitouche
Mohamed Djamel Mouss
Nadia Kinza Mouss
Abdelghafour Kaanit
Youcef Boutarfa
Djamil Rezki

Keywords: knowledge management; business intelligence; CICM Model; ACICM; SKANDIA; ASKANDIA; SKACICM.

Abstract:
The question is the understandability and usability of a method to develop a knowledge system. A method could be the most pertinent, but it might not have a guideline to allow its appliance. CICM (Comprehensive Intellectual Capital Model) is an algorithmic guide to develop a knowledge system. To make it more pertinent, we compared it to GERAM (Generalized Enterprise Reference Architecture and Methodology) requirements, knowing that GERAM is an ISO standard (ISO 15704) of engineering of enterprise. We deducted strengths and weaknesses of CICM. We proposed ACICM Model which is an improved CICM Model, contributing to its change, to become closer and for some criteria to go beyond to the requirements of GERAM. ACICM is more convivial and pragmatic, so more chosen by designers of knowledge management systems. Based on weaknesses of the method of performance scorecard SKANDIA, we proposed an adaptation by enrichment of its set of indicators to be more suitable to developing a knowledge management scorecard, to give (ASKANDIA). A hybridization of ACICM, ASKANDIA and business intelligence leaded to propose SKACICM method. We applied SKACICM on a cement company to develop e-knowledge management system ameliorating performance by a rate of 26%.

Pages: 77 to 83

Copyright: Copyright (c) IARIA, 2014

Publication date: March 23, 2014

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-329-2

Location: Barcelona, Spain

Dates: from March 23, 2014 to March 27, 2014