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Types of Knowledge Exchange During Team Interactions: A Software Engineering Study

Authors:
Pierre N. Robillard
Sébastien Cherry

Keywords: face-to-face interactions; teamwork; field study; cooperation; collaboration

Abstract:
A field study performed in a professional software development environment shows that the interactions between collocated teammates have various purposes. This paper presents a comprehensive study of ad hoc communications on collocated team based on video recording of professional developers within a large organization. It is found that there are four purposes for ad hoc face-to-face communications; collaboration, cooperation, coordination and socialisation. To be able to use collective tools in distributed or virtual team environments we must be able to support at some extent the purposes of ad hoc communications that occur naturally in social presence. The main finding of this field study is that collective tools need to satisfy two different purposes. A cooperative system is needed to share the knowhow needed to build the product and a collaborative system is needed to share the knowledge needed to understand the functionalities to be implemented.

Pages: 131 to 136

Copyright: Copyright (c) IARIA, 2014

Publication date: March 23, 2014

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-329-2

Location: Barcelona, Spain

Dates: from March 23, 2014 to March 27, 2014