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Process Analysis and e-Business Adoption in Nigerian SBEs: A Report on Case Study Research

Authors:
Olakunle Olayinka
Martin George Wynn
Kamal Bechkoum

Keywords: e-business; Nigeria; Small Business Enterprises; SBEs; process mapping; e-business models

Abstract:
It is generally acknowledged that e-business technologies can provide internal value as well as opportunities to reach different local and international markets, for both large and small organisations. Although the use of web-based systems and technologies to improve business processes has increased steadily over the past decade, there remains a dearth of research in this field in developing countries such as Nigeria. This paper examines how e-business is being used in two Nigerian small businesses, using a process mapping technique, system profiling and two main models from the existing literature. The results indicate that these models provide a valid framework for the initial analysis of e-business in this environment, and that these companies are indeed benefiting from the deployment of e-business technologies, particularly in their customer facing processes and functions.

Pages: 57 to 63

Copyright: Copyright (c) IARIA, 2016

Publication date: April 24, 2016

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-472-5

Location: Venice, Italy

Dates: from April 24, 2016 to April 28, 2016