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Variation in Job Titles within the Hospitality Workforce

Authors:
Amy Kitchiner
Mădălina Ursache
Evelien Vlijm
Martijn Zoet

Keywords: GROUNDED THEORY; JOB TITLES; HOSPITALITY

Abstract:
The wide spectrum of job titles worldwide has become the main cause of confusion amongst the general public, organizations, and practitioners of services. Diversity and inconsistency in job titles have implications for the wider perception of the workforce and their career paths. This study aims to understand the variation in job titles in the hospitality industry for management jobs and propose standardization as a means to combat disparity. A dataset of 1.000 job titles has been collected. This has been analyzed by means of grounded theory and computational grounded theory. The results show a number of 210 standardized job titles. Secondly, computational grounded theory can achieve similar results to grounded theory.

Pages: 1 to 6

Copyright: Copyright (c) IARIA, 2022

Publication date: June 26, 2022

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-986-7

Location: Porto,Portugal

Dates: from June 26, 2022 to June 30, 2022