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Examination of the User Expectations from Hospital Information System

Authors:
Güney Gürsel

Keywords: Expectation Failure; Expectation Ranking; Hospital Information System; Rank Ordering; User Expectations.

Abstract:
Understanding user expectations is an important issue in Hospital Information Systems. The expectations of the users must be well understood and taken into consideration in Hospital Information System design to catch the success and user support. 17 potential end-user expectations from Hospital Information Systems are rank ordered according to the perceived importance of users and the least five expectations appeared to be Privacy, Help Manuals, Security, Research Facilities and Decision Support respectively from the least ranked. These expectations are supposed to be higher ranked. The user assets that may affect this unexpected result are examined. It is seen that perceived importance may change according to the user assets, and these assets have influence on the unexpected result.

Pages: 178 to 182

Copyright: Copyright (c) IARIA, 2013

Publication date: February 24, 2013

Published in: conference

ISSN: 2308-4359

ISBN: 978-1-61208-252-3

Location: Nice, France

Dates: from February 24, 2013 to March 1, 2013