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Implementing and Learning to Use Video Meetings in Mental Health Hospital Departments

Authors:
Monika K. Gullslett
Line Silsand
Elin Breivik
Etty Nilsen

Keywords: implementation; organizational learning; mental health service; therapist; digital meetings; video meetings.

Abstract:
Over several years, e-consultations and the use of Video Meetings (VMs) in the follow-up of patients in mental health services have become more and more common. During the winter and spring 2020, the pandemic accelerated and increased the use of VMs also in mental health services.  The objective of this study has been to develop and advance comprehensive knowledge about therapists’ use of VM in specialized mental health services. The therapists’ external and internal collaboration is studied, as well as how their work is influenced. The study uses a qualitative approach, based on hermeneutic-phenomenological methodology. 33 interviews with therapists and management in three mental health hospital departments were carried out (using VMs) from March 2020 - February 2021. A semi-structured interview guide was used to encourage reflections on use of VMs. Overall, VMs as a communication tool is seen as efficient, in particular in remote areas. The results are presented in the following themes: lack of strategy for implementation and training, meeting structure and suitability of VMs for learning, security and safety measures pertaining to physical context, and managers’ facilitation of VMs.

Pages: 14 to 19

Copyright: Copyright (c) IARIA, 2022

Publication date: June 26, 2022

Published in: conference

ISSN: 2308-4359

ISBN: 978-1-61208-984-3

Location: Porto, Portugal

Dates: from June 26, 2022 to June 30, 2022