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Electronic Health Records User Experiences: a Nationwide Survey from Norwegian Hospitals

Authors:
Ove K Lintvedt
Maryam Tayefi
Espen Nordheim
Rune Pedersen
Kristian Malm Nicolaisen
Halvard Lærum
Bente S Nedrebø
Luis Marco-Ruiz

Keywords: Electronic Health Records; Usability; User Satisfaction; Human Factors; Computerized Clinical Decision Support Systems (CCDSS).

Abstract:
The adoption of a new Electronic Health Record (EHR) is a disruptive event for hospitals influencing the satisfaction and performance of clinicians. In Norway, the four health regions (South-East, West, Central, and North) have used several EHR systems for decades. This study analyses the satisfaction of clinical users and determines which features of the EHR that should be prioritized to improve clinicians’ satisfaction. In addition, findings show a relatively high frequency of interruptions that could affect secure and easy access for the health care professionals to information about the patients. Finally, differences are found within the same EHR regarding clinical user satisfaction, meaning that the context significantly impacts the satisfaction.

Pages: 52 to 57

Copyright: Copyright (c) IARIA, 2022

Publication date: June 26, 2022

Published in: conference

ISSN: 2308-4359

ISBN: 978-1-61208-984-3

Location: Porto, Portugal

Dates: from June 26, 2022 to June 30, 2022