Home // eTELEMED 2023, The Fifteenth International Conference on eHealth, Telemedicine, and Social Medicine // View article

Patient Satisfaction with Remote Consultation at a Chronic Pain Unit

Authors:
Anabela Marques
Marcos Pacheco da Fonte
Mafalda Oliveira
Duarte Duque

Keywords: telemedicine; patient satisfaction; chronic pain

Abstract:
The COVID-19 pandemic represented and unprecedented global health crisis, forcing the reorganization of healthcare systems worldwide to respond to intensive care units created to treat COVID patients. Therefore, all outpatient and elective interventional procedures have been reduced or interrupted to reduce the risk of viral spread. The Centro Hospitalar de Entre o Douro e Vouga (CHEDV) Chronic Pain Unit (CPU), confronted with cancellations of all consultations and procedures, considered as non-essential or urgent, as well as the dramatic reduction in human resources, which were reallocated to essential activities, decided to start teleconsultation. Besides enabling the follow-up of patients, preventing the degradation of their clinical condition, it was intended to avoid a feeling of abandonment by the patients. This study aimed to measure patient satisfaction with teleconsultation during the Pandemic, and to understand the influence of sociodemographic variables on satisfaction, as well as to envision possible improvements in healthcare services. The results indicated a high level of patient satisfaction with the telemedicine. Despite high satisfaction most patient prefer to continue face-to-face consultation in the future. Data analysis revealed no statistically significant difference between patient satisfaction and demographic variables.

Pages: 1 to 5

Copyright: Copyright (c) IARIA, 2023

Publication date: April 24, 2023

Published in: conference

ISSN: 2308-4359

ISBN: 978-1-68558-080-3

Location: Venice, Italy

Dates: from April 24, 2023 to April 28, 2023