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Authors:
Espen Solbakken Nordheim
Ove Lintvedt
Rune Pedersen
Keywords: Electronic Health Record (EHR); Functionality; User Satisfaction; Organization and technology; Installed Base.
Abstract:
This study examines the experiences of clinical users with one Electronic Health Record (EHR) system, DIPS Arena. In a survey for users of DIPS Arena across several healthcare institutions in Northern Norway, 57 respondents gave text-based feedback in the functionality of the EHR system. The research identifies key challenges through a thematic analysis based on text answers in a survey. Four main themes emerged: system integration and stability, usability and design, administrative and clinical functionality, and training and support. The findings reveal that some health care professionals had problems with the EHR system in use, including fragmented data sharing, poor user interface design, increased administrative burdens, and inadequate training programs. These challenges could impact on workflow efficiency and patient care quality, highlighting the need for continuous improvements and user feedback from the EHR producer. The study concludes that while this feedback is not representative as a survey, it adds to the knowledge on what EHR producers need to be aware of when improving their producuct.
Pages: 49 to 53
Copyright: Copyright (c) IARIA, 2025
Publication date: May 18, 2025
Published in: conference
ISSN: 2308-4359
ISBN: 978-1-68558-270-8
Location: Nice, France
Dates: from May 18, 2025 to May 22, 2025