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If Experience is Worth, How Experts Behave in a Manga Case

Authors:
Satoshi Takahashi
Toru B. Takahashi
Atsushi Yoshikawa
Takao Terano

Keywords: expert assessment; manga case; case method; leadership

Abstract:
To develop and put in place effective training methods in business, discovering how experts and novices differ is important. However, it is difficult to measure these differences in an actual work environment. In this study, that problem is resolved by using a manga case, in which business scenarios are illustrated in a distinctive Japanese comic book form. The characteristics of the manga case provide the reader with a hypothetical business situation experience. In the study, experts and novices were placed in a simulated business situation using a manga case and were asked to evaluate the leadership skills of one of the characters. From those evaluations and participant interviews, two differences were observed: 1) The experts paid attention not only to what the leader did and said, but also to background information, such as what staff members did and said and the description of the office; 2) The breadth of information considered was larger for the experts than the novices in terms of “scale” and “time.” “Scale” refers to the number of individuals and organizational factors, etc., considered as they weigh the effects of events and the cause-and-effect relationships. “Time” refers to the chronological spans considered when weighing the effects of events and the cause-and-effect relationships.

Pages: 159 to 165

Copyright: Copyright (c) IARIA, 2015

Publication date: February 22, 2015

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-386-5

Location: Lisbon, Portugal

Dates: from February 22, 2015 to February 27, 2015